Question 1

What qualifies as a plumbing emergency?

Accepted Answer

Plumbing emergencies are situations causing immediate property damage, safety hazards, or making your property uninhabitable — burst pipes flooding your property, major leaks, sewer backup into living areas, complete loss of water, gas leaks, hot water failures in winter, severely blocked toilets causing overflow, and any plumbing issue posing immediate safety risk. If you're experiencing any of these, call our emergency line at 0423 233 322 — we respond in 1-2 hours across Sutherland Shire and St George. If you're unsure whether your situation qualifies, call us anyway — we'll help you assess urgency.

Question 2

Do you offer 24/7 emergency plumbing services?

Accepted Answer

Yes, we provide genuine 24/7 emergency plumbing every day of the year, including weekends and public holidays. When you call 0423 233 322, you'll reach a real person — not a voicemail — who can immediately dispatch a licensed plumber. Typical response is 1-2 hours across Sutherland Shire and St George, often faster for critical situations. Our emergency vehicles are fully stocked, so most emergency repairs are completed on the first visit.

Question 3

How quickly can you respond to an emergency call?

Accepted Answer

Typical response is 1-2 hours across Sutherland Shire and St George. For critical emergencies like burst pipes or gas leaks we often arrive faster. We give an accurate ETA when you call and ring 15-30 minutes before arrival to confirm. Our vehicles carry the tools and common parts needed to resolve most emergencies in one visit.

Question 4

Do you charge extra for after-hours or weekend emergency calls?

Accepted Answer

We believe in fair, transparent pricing even during emergencies. There is a call-out fee for emergency service outside regular business hours, but we don't engage in price gouging — we always communicate costs upfront before starting work. All emergency work is backed by our 12-month workmanship guarantee.

Question 5

What should I do while waiting for the emergency plumber to arrive?

Accepted Answer

For burst pipes/major leaks: shut off the main water supply, turn off electricity to affected areas if water is near outlets, move valuables, and contain water with buckets/towels. For suspected gas leaks: do NOT use any electrical switches or devices, evacuate everyone, call us from outside and the gas emergency line if the smell is strong. For sewer backups: avoid using fixtures, keep people and pets away, ventilate if safe.

Question 6

Can you fix most emergencies on the first visit?

Accepted Answer

Yes — our emergency vehicles are stocked with pipe repair materials, valves, drain clearing equipment, hot water components and gas fitting supplies. For complex issues needing specialty parts (e.g. complete hot water replacements), we perform immediate temporary repairs to make your property safe, then schedule comprehensive work at a convenient time.

Question 7

What areas do you cover for emergency plumbing?

Accepted Answer

24/7 service across Sutherland Shire (30-60 min response — Cronulla, Miranda, Caringbah, Sutherland, Engadine, Menai, Kirrawee, Gymea, Sylvania, Jannali, Como, Oyster Bay), St George (1-2 hr response — Kogarah, Hurstville, Rockdale, Beverly Hills, Bexley, Carlton, Allawah, Arncliffe, Kingsgrove, Penshurst, Mortdale, Oatley) and extended Sydney by arrangement.

Question 8

Do you handle gas emergencies as well as plumbing emergencies?

Accepted Answer

Yes — we're fully licensed for both plumbing (Lic 290333c) and gas fitting and respond to gas emergencies 24/7: gas smells, hissing sounds, leaks after damage/renovation, malfunctioning gas appliances. If you smell gas, evacuate, avoid electrical switches, call us from outside and the gas emergency line if strong.

Question 9

Do you provide free quotes for plumbing work?

Accepted Answer

Yes, we provide free, no-obligation quotes for all plumbing work. For straightforward repairs we can often quote over the phone; for larger projects we arrange a free site visit and provide a detailed written quote covering labour, materials, timeline and total cost. The quoted price is what you pay — no surprise charges.

Question 10

What forms of payment do you accept?

Accepted Answer

Cash, all major credit cards (Visa, Mastercard, Amex), debit cards and direct bank transfer/EFT. For larger commercial projects or renovations we can arrange staged payments. Detailed tax invoices are provided for every job — including license number and itemised breakdown — for insurance or tax purposes.

Question 11

How much does a typical plumbing service cost?

Accepted Answer

Indicative ranges: tap repairs $120-$250, toilet repairs $150-$350, blocked drain clearing $180-$400, hot water repairs $200-$500 (replacements $1,200-$4,500), leak detection $200-$600, gas appliance installs $200-$800. We always provide an upfront written quote for your specific situation.

Question 12

Do you charge a call-out fee?

Accepted Answer

Sutherland Shire customers get $0 call-out fee on weekdays 7am-3pm — you only pay for completed work. After-hours, weekends and public holidays carry a call-out fee that's clearly communicated upfront and applied toward the total job cost if you proceed.

Question 13

What's included in your service warranty?

Accepted Answer

Every job comes with our 12-month workmanship guarantee — if any issue arises from our workmanship within 12 months, we return and fix it at no extra charge. Manufacturer warranties on parts and fixtures are separate and we provide all warranty documentation.

Question 14

Can you provide a detailed breakdown of costs before starting work?

Accepted Answer

Yes — every quote itemises labour, materials, call-out fees (if any), waste disposal and total including GST. If we discover additional issues during work, we stop and discuss them with you before proceeding. You'll never receive a surprise bill.

Question 15

Do you offer any discounts or seasonal promotions?

Accepted Answer

We periodically run seasonal specials (pre-winter heater servicing, stormwater drain clearing before the rain season). We also offer loyalty discounts for repeat customers and package pricing for multiple jobs in one visit. Call 0423 233 322 to ask about current promotions.

Question 16

What services do you NOT provide?

Accepted Answer

We don't perform electrical work (we coordinate with trusted licensed electricians), septic tank pumping, structural building work, or appliance repair (we install and connect, but don't repair washing machines/dishwashers). For complex council/stormwater issues beyond your boundary we'll advise on the appropriate specialist.

Question 17

Are your plumbers licensed for gas fitting work?

Accepted Answer

Yes — every plumber on our team performing gas fitting work holds the appropriate gas fitting license alongside their plumbing license. Company license: 290333c. All work complies with AS/NZS 5601 and includes mandatory pressure testing and compliance certification.

Question 18

What gas services do you provide?

Accepted Answer

Gas leak detection and emergency repairs (24/7), gas appliance installation (cooktops, ovens, heaters, BBQs, hot water systems, commercial kitchen equipment), gas pipe repairs and upgrades, gas heater servicing, pressure testing, gas meter relocations, underground pipe repairs, line extensions, commercial gas fitting and compliance certificates.

Question 19

How do I know if I have a gas leak?

Accepted Answer

Warning signs: rotten egg/sulfur smell, hissing or whistling near gas lines, dead vegetation near underground lines, bubbles in standing water, unusual gas bill increases, headaches/dizziness/nausea, pilot lights that won't stay lit. If suspected: evacuate, do NOT use electrical switches or phones inside, call us from outside on 0423 233 322 and the gas emergency line if strong.

Question 20

Do you service and repair gas heaters?

Accepted Answer

Yes — all brands including Rinnai, Vulcan, Braemar, Brivis, Pyrox and Bonaire. A full service includes burner cleaning, gas pressure testing, flue inspection, CO testing, thermocouple and safety control checks, filter replacement, ignition testing and a written service report. Annual servicing before winter is strongly recommended.

Question 21

Can you convert my home from electric to gas or vice versa?

Accepted Answer

Yes — common conversions include electric-to-gas cooktops, hot water systems, heating and outdoor BBQ/patio heater connections. We install new gas piping, obtain permits, pressure test, install the appliance and provide compliance certification.

Question 22

What is involved in a gas safety inspection?

Accepted Answer

Visual inspection of all gas piping, leak testing of all connections, pressure testing (7 kPa held for 5 minutes minimum), appliance operation and safety checks, ventilation/flue testing, CO testing, meter and regulator inspection, and a written report. Cost: $180-$350 depending on property size and number of appliances.

Question 23

Can you install a gas BBQ connection in my outdoor area?

Accepted Answer

Yes — typically $400-$1,200 depending on the distance from your meter and routing. We install certified bayonet or hard-piped connections, isolation valves, pressure test all new piping and provide compliance certificates. All work uses approved copper or CSST and complies with AS/NZS 5601.

Question 24

What is carbon monoxide and why is it dangerous?

Accepted Answer

CO is a colourless, odourless gas produced when gas appliances don't burn fuel completely. It can cause headaches, dizziness, nausea and in severe cases unconsciousness or death. Causes include lack of servicing, blocked flues, insufficient ventilation or improper installation. Annual servicing of gas heaters and CO detectors near sleeping areas are strongly recommended.

Question 25

Can you work on commercial gas equipment like restaurant kitchens?

Accepted Answer

Yes — we work with cafes, restaurants and commercial facilities including trusted clients like Crust Cronulla, Grind Café and Liquorland. Services include commercial cooking equipment installs, fit-outs, modifications, repairs, servicing, compliance inspections and emergency repairs.

Question 26

Do I need a gas compliance certificate?

Accepted Answer

Yes — by NSW law, gas compliance certificates are required for all new gas installations and modifications. Licensed gas fitters must provide them within 48 hours of completing work. We provide all required certificates for every gas job — keep these with your property records.

Question 27

How long does a typical plumbing repair take?

Accepted Answer

Tap washer replacements: 20-30 min. Toilet cistern repairs: 30-60 min. Tap/fixture replacements: 45-90 min. Drain unblocking: 30 min - 2 hr. Shower repairs: 1-2 hr. Burst pipe repairs: 1-3 hr. Hot water installs: 2-4 hr. Bathroom renovation plumbing: several days. We always give a time estimate when quoting.

Question 28

Can you fix a dripping tap or do I need to replace it?

Accepted Answer

Most dripping taps can be repaired (worn washers, O-rings, valve seats) for $120-$250. Replacement makes sense when the tap body is corroded, very old or low-quality with ongoing issues, when you're renovating, or when repair costs approach the price of a quality new tap. We're honest about which option is best value.

Question 29

What causes low water pressure and how do you fix it?

Accepted Answer

Common causes: partially closed isolation valves, blocked or corroded pipes, sediment in aerators/shower heads, faulty pressure reduction valve, leaks, supplier issues, or hot water system issues. Fixes range from cleaning aerators (DIY) to PRV adjustments ($300-$600) to re-piping ($800-$3,000). We diagnose the source before quoting solutions.

Question 30

Should I attempt DIY plumbing repairs or always call a professional?

Accepted Answer

DIY is fine for tap washers, simple plunging, cleaning aerators, tightening connections and replacing flexible hoses. Always call a licensed plumber for: any gas work (illegal to DIY), major leaks/burst pipes, pipe cutting/soldering, in-wall work, hot water repairs, sewer/main drain work and renovation plumbing. Insurance often won't cover damage from unlicensed work.

Question 31

What's the difference between a plumber and a handyman for plumbing work?

Accepted Answer

Licensed plumbers hold formal qualifications, current NSW licenses, mandatory insurance, can issue compliance certificates and provide warranties. NSW law requires plumbing work be performed by licensed plumbers — using handymen for plumbing work can void home insurance coverage if damage results.

Question 32

Can you help with bathroom or kitchen renovations?

Accepted Answer

Yes — full bathroom re-plumbing, kitchen plumbing (sinks, dishwashers, washing machine connections), fixture installs, pipe relocations, waste/drainage modifications, hot water upgrades and trade coordination. We work from architectural plans and provide compliance certificates. Engage us early in planning so plumbing is factored into the design.

Question 33

What should I do about a toilet that keeps running?

Accepted Answer

A running toilet wastes 1000+ litres a day. Quick checks: check water level isn't overflowing, ensure flush valve seal sits properly, listen for hissing. Professional repair typically costs $150-$280 (replacing inlet/flush valve). We carry common toilet parts in our vehicles for first-visit fixes.

Question 34

Do you provide preventive plumbing maintenance services?

Accepted Answer

Yes — three programs: Basic ($180/yr, single annual visit), Premium ($350/yr, bi-annual with minor repairs) and Complete ($550/yr, bi-annual with hot water service, minor repairs and priority emergency response). Preventive maintenance can prevent thousands in emergency repairs and water damage.

Question 35

How do I know if I need to repair or replace my hot water system?

Accepted Answer

Repair if: under 7 years old, minor component failure, repair under 50% of replacement cost. Replace if: over 12 years old, leaking/rusty tank, multiple recent repairs, growing household, or repair exceeds 60% of replacement. Red flags: water pooling at base, rust-coloured hot water, banging noises. Most systems last 10-15 years with proper maintenance.

Question 36

What types of hot water systems do you install and service?

Accepted Answer

Electric storage ($800-$2,500), gas storage ($1,200-$3,500), continuous flow gas ($1,500-$4,000), heat pump ($3,000-$5,500), solar ($3,500-$7,000) and instantaneous electric. Each type has trade-offs — we help you choose based on household size, usage, budget, space and energy preferences.

Question 37

How long does a hot water system installation take?

Accepted Answer

Standard like-for-like replacements: 2-4 hours. Electric-to-gas conversions: 4-6 hr. Heat pumps: 3-5 hr. Solar installs: full day or more. Relocating the system adds 2-4 hr. You'll have hot water back the same day for standard replacements.

Question 38

Why does my hot water run out so quickly?

Accepted Answer

Causes: sediment buildup reducing capacity, failing heating element, low/faulty thermostat, increased household usage, undersized tank, leaking hot water lines, or burner problems on gas systems. We diagnose by testing and inspection — sometimes a simple element replacement solves it; other times upgrading capacity is the better long-term solution.

Question 39

Is it normal for hot water systems to make noise?

Accepted Answer

Subtle humming or quiet burner sounds are normal. Loud banging/popping = sediment buildup. Hissing/sizzling = possible leak onto hot components. Screeching = pressure relief valve issue. Constant running water = stuck relief valve. Unusual noises are often early warning signs — call us for assessment.

Question 40

How can I make my hot water system more efficient and reduce bills?

Accepted Answer

Set thermostat to 60°C (saves ~10% per 10°C reduction), install a timer for off-peak heating, insulate hot water pipes, fix leaking taps immediately, install low-flow shower heads, service annually, drain/flush electric tanks yearly, and consider upgrading to heat pump or continuous flow gas if your system is near end-of-life.

Question 41

What causes blocked drains and how can I prevent them?

Accepted Answer

Kitchen: food scraps, grease, coffee grounds. Bathroom: hair, soap scum. Toilet: excessive paper, wipes. Outdoor: leaves, tree roots, debris. Main sewer: tree roots, pipe collapse. Prevention: never pour grease down sinks, use drain screens, only flush toilet paper, run hot water after use, monthly hot-water/vinegar flush, avoid chemical cleaners, trim trees near sewer lines.

Question 42

Should I use chemical drain cleaners or call a plumber?

Accepted Answer

We strongly recommend against chemical drain cleaners — they rarely fully clear blockages, damage pipes (especially older/PVC), are dangerous to handle, harmful to the environment and don't address the cause. Mechanical clearing or hydro jetting is more effective and lasts longer. Try a plunger first; if that fails, call us — typically $180-$400.

Question 43

What's the difference between a drain machine and hydro jetting?

Accepted Answer

Electric drain machines use a rotating cable to break through blockages — effective for hair, paper and moderate buildup ($180-$300). Hydro jetting uses 4000 PSI water to thoroughly clean pipe walls — more powerful for grease, tree roots, commercial drains and main sewer lines ($400-$900+). We recommend the most cost-effective method for your situation.

Question 44

Can tree roots really damage my sewer pipes?

Accepted Answer

Yes — roots seek water through small cracks then expand inside pipes, causing blockages and pipe collapse. Warning signs: recurring blockages, slow drains, gurgling, lush patches above sewer lines, sewage odours. Problem trees: willows, poplars, eucalyptus, camphor laurel. Once roots have damaged pipes, relining or replacement may be needed ($3,000-$15,000+).

Question 45

What is CCTV drain inspection and when is it needed?

Accepted Answer

A waterproof camera on a flexible cable inspects inside pipes to identify blockages, cracks, root intrusion, collapse, corrosion or incorrect falls. Recommended for recurring blockages, pre-purchase inspection, before major renovations, before relining, or older properties. Cost: $250-$500. We provide video footage of the inspection.

Question 46

How is commercial plumbing different from residential plumbing?

Accepted Answer

Commercial systems are larger, higher-capacity and have stricter compliance requirements (commercial-grade fixtures, backflow prevention, grease traps, larger waste lines). Disruption planning, after-hours work, ongoing maintenance contracts and detailed compliance documentation are all standard.

Question 47

Do you offer maintenance contracts for businesses?

Accepted Answer

Yes — quarterly or monthly maintenance contracts tailored to your facility, with priority response, fixed call-out rates, scheduled inspections, compliance documentation and dedicated account contacts.

Question 48

Can you work after hours to avoid disrupting our business?

Accepted Answer

Yes — we routinely work evenings, early mornings and weekends for cafes, restaurants, retail and offices to keep your business trading. Schedules are agreed upfront with no surprise charges.

Question 49

Do you handle backflow prevention testing?

Accepted Answer

Yes — installation, annual testing and certification of backflow prevention devices required by Sydney Water. We provide test reports and lodge documentation as required.

Question 50

Can you work with property managers and strata?

Accepted Answer

Absolutely — we work with property managers, strata committees and facility managers across Sydney with monthly account billing, priority response for managed buildings and direct tenant coordination.

Question 51

What commercial industries do you serve?

Accepted Answer

Hospitality (restaurants, cafes, bars), retail, offices, medical/dental, childcare, fitness, manufacturing and warehousing. Trusted clients include Crust Cronulla, Grind Café and Liquorland.

Question 52

Do you provide compliance certificates for commercial work?

Accepted Answer

Yes — full compliance documentation for council, insurance and audit purposes, including pressure test reports, gas certificates and backflow test results.

Question 53

What suburbs do you cover in Sutherland Shire?

Accepted Answer

All Sutherland Shire suburbs including Cronulla, Miranda, Caringbah, Sutherland, Engadine, Menai, Kirrawee, Gymea, Sylvania, Jannali, Como, Oyster Bay and surrounding areas. Fastest response: 30-60 min.

Question 54

Do you service the St George area?

Accepted Answer

Yes — comprehensive coverage of Kogarah, Hurstville, Rockdale, Beverly Hills, Bexley, Carlton, Allawah, Arncliffe, Kingsgrove, Penshurst, Mortdale, Oatley and all St George suburbs. Response: 1-2 hours.

Question 55

Will you travel outside Sutherland Shire and St George?

Accepted Answer

For established clients, commercial contracts and special projects we cover Eastern Suburbs, Inner West and North Shore by arrangement. Call 0423 233 322 to confirm coverage for your suburb.

Question 56

Is your call-out fee the same in every area?

Accepted Answer

Sutherland Shire: $0 call-out weekdays 7am-3pm. Other areas and after-hours have a call-out fee that's communicated upfront before dispatch.

Question 57

Can you respond to emergencies outside your primary areas?

Accepted Answer

We respond to emergencies wherever possible. Outside our primary areas, response times will be longer — we'll always give a realistic ETA when you call.

Question 58

How do I know if my suburb is covered?

Accepted Answer

Call 0423 233 322 — we often accommodate special requests for plumbing projects throughout Sydney even outside our primary coverage areas.

Question 59

What is your plumbing license number?

Accepted Answer

Our company plumbing license is Lic 290333c, issued by NSW Fair Trading. You can verify this on the NSW Fair Trading website.

Question 60

Are you insured for both public liability and workers compensation?

Accepted Answer

Yes — full public liability insurance and workers compensation as required by NSW law. Certificates of currency are available on request.

Question 61

Are your gas fitters separately licensed?

Accepted Answer

Yes — every gas fitter on our team holds a current gas fitting license in addition to plumbing qualifications. All gas work complies with AS/NZS 5601.

Question 62

What protections do I have if something goes wrong?

Accepted Answer

All work is covered by our 12-month workmanship guarantee plus mandatory home building compensation cover for jobs over $20,000. Licensed work also qualifies for insurance claims if damage occurs.

Question 63

Will using an unlicensed plumber affect my home insurance?

Accepted Answer

Yes — most home insurance policies exclude damage caused by unlicensed plumbing work. Always verify a plumber's license before engaging them — saving a small amount on labour isn't worth a denied insurance claim.

Question 64

How long has Easy Solutions been in business?

Accepted Answer

Over 15 years serving Sutherland Shire and Greater Sydney. We've built our reputation on reliability, fair pricing and quality workmanship — most of our work comes from referrals and repeat customers.

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